- When should I Arrive?
You should arrive approximately 20 minutes before your scheduled start time. There is some administrative stuff to take care of prior to your experience so please come a little early and enjoy our lounge!
- How long does it take to finish a Game?
Well, that all depends on you now doesn’t it! Generally our games are set up to be completed within 60 minutes. Some teams may finish faster and some may take longer. Depending on availability, if needed, we may offer additional time for your team to escape. You can plan on the entire process, check in, adventure and post adventure recap to take anywhere from 60-90 minutes. (Or you can stay and hang out and play puzzle games in our lounge all night, we don’t mind!)
- Any suggestions before we start?
Have an open mind and work together as a team. This experience is designed to have multiple people communicate well and depend on each other. Try to have a quick POW-WOW with your team members before starting and assign different duties. Examples would be (one person is designated to finds clues, another person’s responsibility is to keep track of which clues have been used, etc.)
- How can I make an Appointment?
There are several options.
Online: You can go to our booking page, select the experience you want and the number of people you want to book for.
Phone: You can call 954-533-2933 and speak with one of our experience coordinators and they will help to reserve a spot for you.
Walk-in: You can just show up. However, we cannot guarantee a spot for you with this option. If there have been prior bookings that have been reserved you may need to wait for the next available experience opening. (FYI – Weekend time-slots generally get sold out quickly!)
- How do I cancel a reservation?
You can call and speak with one of our experience coordinators and we will provide either a refund or a voucher for a future experience. You can cancel up to 24 hours in advance with a full refund. If you cancel within the 24 hour period we will provide a voucher for you to use at a later date.
- What is an ideal team/group size for an escape room?
Our room capacity is 2 – 10 people, however we only allow you to book up to 8 people per room online. Please contact us directly if you have any questions about larger groups.
- How do I organize a large corporate event or party?
Please call and speak with one of our experience coordinators and we can provide an excellent adventure for your corporate team building event or party.
- How much does it cost and how do I pay?
$30/player without any discounts. However, we do offer discounts for students, seniors, military, and groups of 8 or more.
- How old do I have to be?
Anyone under the age of 16 will need to be accompanied by an adult 18 or older. Any age group can participate, there are no age requirements. However, we suggest a minimum age of 10 simply because we want all our participants to enjoy the game and we feel the puzzles and clues may be a bit advanced for a younger age group.
- What if I book and someone else wants to come at the last minute?
As long as there is space for more people we can add them in until the start of the experience. If you book 5 or more people we can guarantee a private experience for your group. If you book 4 or less people you may be paired up with another group. We try to provide as many private experiences as possible but we cannot guarantee unless it is 5 or more.
- What is the maximum number of people allowed to play?
Our experiences can have up to 10 people at any one time.